Shipping policy
Shipping Policy:
Thank you for shopping with Pranapradam. We aim to provide a smooth and reliable delivery experience for all orders placed through pranapradam.in.
1. Shipping Within India
We currently deliver orders to serviceable locations across India.
At this time, we do not offer international shipping.
2. Order Processing
Orders are generally processed within 1–2 business days after successful order confirmation and payment.
Orders may not be processed on Sundays and public holidays.
Processing time may be longer during:
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Festivals
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Sales and promotional periods
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High-order-volume periods
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Unforeseen operational circumstances
3. Delivery Time
After dispatch, orders are generally delivered within 5–7 business days, depending on the delivery location and courier service.
Delivery to remote or difficult-to-service locations may take additional time.
The estimated delivery time is only an estimate and may vary due to circumstances beyond our reasonable control, including:
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Courier delays
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Weather conditions
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Transportation disruptions
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Public holidays
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Incorrect or incomplete address information
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Remote delivery locations
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Other unforeseen circumstances
4. Shipping Charges
Applicable shipping charges, if any, will be displayed during the checkout process before the order is placed.
Shipping charges may vary depending on the product, order value, weight, destination, and applicable delivery service.
5. Order Tracking
Once your order has been dispatched, we may provide tracking information through email, SMS, WhatsApp, or other available communication channels.
You can use the tracking information provided to check the status of your shipment.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address and contact number while placing an order.
Please carefully check the following information before completing your order:
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Full name
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House/Flat number
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Street/Area
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City
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State
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PIN code
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Mobile number
Pranapradam is not responsible for delivery delays, failed deliveries, or returned shipments resulting from incorrect, incomplete, or insufficient information provided by the customer.
Additional shipping charges may apply if a shipment needs to be re-dispatched due to an incorrect address or other circumstances attributable to the customer.
7. Delivery Attempts
Our delivery partners may make multiple attempts to deliver your order.
If the recipient is unavailable or the delivery cannot be completed, the courier may contact the customer or follow its standard delivery procedure.
If an order is returned to Pranapradam because of repeated failed delivery attempts, incorrect address information, refusal to accept the package, or other reasons attributable to the customer, re-shipping may be subject to additional charges.
8. Damaged or Tampered Packages
If you receive a package that appears to be severely damaged, open, or tampered with, please:
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Take photographs or videos of the package before opening it.
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If possible, refuse delivery of a visibly damaged or tampered package.
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Contact us as soon as possible at pranapradam@gmail.com.
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Provide your Order ID along with photographs/videos of the package and shipping label.
If the product is damaged, defective, or incorrect, please refer to our Refund, Cancellation & Replacement Policy for eligibility and replacement procedures.
9. Delayed or Lost Shipments
If your order is delayed beyond the expected delivery period, please contact us with your Order ID.
We will coordinate with the relevant delivery partner and make reasonable efforts to assist you.
Delivery timelines may be affected by circumstances beyond our control. In such cases, we request customers to allow reasonable additional time for delivery.
10. Contact Us
For questions regarding shipping or delivery, please contact us:
Pranapradam
Website: pranapradam.in
Email: pranapradam@gmail.com
Please include your Order ID when contacting us about an existing order so that we can assist you more efficiently.