Refund, Cancellation & Replacement Policy

At Pranapradam, we are committed to providing quality products and a satisfactory shopping experience. Please read the following policy carefully before placing an order on pranapradam.in.

1. Order Cancellation

Customers may request cancellation of an order within 1 hour of placing the order.

Once the order has been processed or dispatched, cancellation may not be possible.

Cancellation by Pranapradam

Pranapradam may cancel an order due to circumstances such as:

• Product unavailability

• Pricing or listing errors

• Logistics or delivery-related issues

• Suspected fraudulent or unauthorized transactions

• Other circumstances beyond our reasonable control

If we cancel an order after receiving payment, the eligible amount will be refunded to the original payment method, subject to applicable payment-processing terms.

2. Replacement Policy

We offer a 1-day replacement policy for products that are:

• Damaged during delivery

• Defective upon receipt

• Incorrect or different from the product ordered

The replacement request must be raised within 1 day of receiving the order.

Unboxing Video Requirement

For damaged, defective, or incorrect products, an unboxing video is mandatory for verification.

The video should clearly show:

• The unopened package

• The shipping label

• The opening of the package

• The product received

• Any visible damage or defect

Customers may also be required to provide photographs and other information requested by our support team.

3. Conditions for Replacement

To qualify for a replacement:

• The product must be unused and unworn.

• The product must be in its original condition.

• The original packaging, box, tags, inserts, certificates, and accessories, where applicable, must be returned.

• The customer must provide the required proof and order details.

• The replacement request must be raised within the applicable time period.

All replacement requests are subject to verification and approval by Pranapradam.

4. Products Not Eligible for Replacement

Replacement requests will generally not be accepted for:

• Products that have been used, washed, worn, altered, or damaged by the customer.

• Products returned without their original packaging or accessories.

• Products that are not in their original condition.

• Damage caused by improper handling or use after delivery.

• Requests based solely on change of mind or personal preference.

• Size-related issues where the correct size was ordered and delivered.

• Minor variations in colour, texture, appearance, or finish that may naturally occur in handmade or natural products.

5. Return and Replacement Process

If you receive a damaged, defective, or incorrect product:

Step 1 – Contact Us

Contact Pranapradam within 1 day of receiving the order.

Email: pranapradam@gmail.com

Please provide:

• Order number

• Customer name

• Contact number

• Reason for the replacement request

• Unboxing video

• Clear photographs of the product and packaging

Step 2 – Verification

Our team will review the information and may request additional details or photographs/videos.

Step 3 – Approval

If the request is approved, we will provide instructions for returning the product, where required.

Step 4 – Replacement

Once the returned product is received and verified, an eligible replacement will be processed.

Replacement availability will depend on stock. If the same product is unavailable, we may provide an appropriate alternative or process a refund where applicable.

6. Refunds

Refunds are applicable only where specifically approved under this policy or where required under applicable law.

If a refund is approved, it will generally be processed to the original payment method used for the order.

The time taken for the refund to reflect in your account may depend on the payment gateway, bank, or financial institution.

7. Shipping and Return Charges

For an approved replacement resulting from a damaged, defective, or incorrect product, Pranapradam will provide further instructions regarding return shipping.

Where a return or replacement request is caused by the customer's preference, incorrect information provided by the customer, or other circumstances not covered under this policy, Pranapradam may decline the request or applicable shipping charges may be payable by the customer.

8. COD Orders

For Cash on Delivery (COD) orders, any refund or reimbursement, where applicable, will be processed according to the applicable refund procedure communicated by Pranapradam.

Any shipping, payment-processing, or other charges that are non-refundable will be handled in accordance with applicable law and the relevant service terms.

9. Inspection and Final Approval

All replacement and refund requests are subject to verification.

Pranapradam may inspect the returned product, packaging, photographs, videos, and other supporting information before approving a request.

The decision will be made based on the condition of the product and the circumstances of the request, subject to applicable consumer laws.

10. Customer Complaints

For complaints or concerns regarding an order, customers may contact us at:

Email: pranapradam@gmail.com

We aim to acknowledge customer complaints within 48 hours.

We will make reasonable efforts to resolve complaints as soon as possible and within the timelines required under applicable law.

11. Contact Us

For any questions regarding cancellations, replacements, or refunds, please contact:

Pranapradam
Website: pranapradam.in
Email: pranapradam@gmail.com

By placing an order on pranapradam.in, you acknowledge that you have read and understood this Refund, Cancellation & Replacement Policy.